About NextStep Workforce Planning
NextStep Workforce Planning is a team of expert workforce planners with over 15 years experience in all aspects of workforce planning. As a practical alternative to hiring additional staff, we work with you and your team to deliver maximum efficiency in all aspects of workforce planning including: Workload Forecasting, Staff Planning, Scenario Modelling, Interval Forecasting, Scheduling, and Real-Time Management.
Our specialist team will work alongside yours to deliver workforce planning services at an agreed cost, to contractual service level standards, with simple monthly billing, and no long-term contracts.
From workforce planners to agents, we can help you have the right people, with the right skills, at the right time.
Stuart Page, Managing Director
Stuart has over 15 years’ experience delivering workforce planning support. He has developed, implemented and managed workforce planning solutions in Australia and the UK for organisations including Westpac, Suncorp, AAMI and AAPT. His workforce planning teams have supported sales, service, inbound, outbound, email, back-office and blended environments.
Stuart holds a Master of Commerce (Finance) from the University of Sydney and an MBA from the Australian Graduate School of Management. He is a Registered Coordinator of COPC’s Customer Service Provider standards, is certified in Prosci/Being Human’s Change Management methodologies and is proud to be a member of Mensa.
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